House Manager

About the Role 

• Hourly Rate: $31.00 
• Job Type: Temporary 
• Employment Classification: Part-Time, Non-Exempt 
• Schedule Expectations: The House Manager will begin with a flexible part-time schedule to prepare for the summer season, transitioning to full-time (10AM – 6PM) hours starting Monday April 14th. Beginning May 26th, the House Manager will work a Wednesday-Sunday schedule, primarily afternoons and evenings for the remainder of the season. 
• Work Environment: Onsite  
• Projected Start Date: March 10, 2025 
• Projected End Date: October 10, 2025 
• Employment Duration: Please note this position is temporary. If hired, candidates should be aware that there is no guarantee of rehire for future seasons, and reapplication will be required for any subsequent opportunities.  
• How to Apply: To apply, please click the “Apply Here” button below. If you need reasonable accommodations to complete your application or participate in the interview process, please contact us at jobs@littleisland.org 

What You’ll Do 

Supervision 

• Lead front-of-house operations for The Amph, supervising 4 Lead Ushers and a team of up to 30 Ushers supporting all Amph performances. 
• Conduct pre- and post-show briefings to ensure the team is aligned with the performance seating plan and audience flow expectations. 
• Oversee audience management, including guiding guests to seats efficiently, maintaining crowd control, and ensuring the venue is ready for performance. 
• Directly manage the transfer of public spaces into performance spaces, ensuring the set-up and strike of stanchions, as well as managing queues and monitoring audience flow. 
• Collaborate with Artistic Programming and Park Operations to ensure the performance space is ready and clean, aligning with the show’s needs and schedule. 
• Respond proactively to any changes or incidents during performances, demonstrating good judgement during emergencies, adverse weather conditions, or evacuations. 

Training & Development 

• Partner with the Assistant Manager of Workforce Development to train and coach a diverse team of early-career ushers. 
• Provide front-of-house team with mentorship and guidance, offering constructive feedback and implementing improvements to ensure operational efficiency. 
• Assist with onboarding and professional development opportunities for front-of-house staff, maintaining a focus on safety, customer service, and operational excellence. 

Operational & Financial Management 

• Execute administrative tasks in support of the front of house team including scheduling appropriate staffing levels for all performances, approving hours, and providing the house reports for each performance as required  
• Assist in tracking expenses and supplies, ensuring that the team is properly equipped to perform their duties, within budgetary constraints. 
• Ensure that the staff is supplied with necessary materials and track operational needs for each shift. 
• Maintain a budget-conscious approach to purchasing and managing event-related materials and supplies. 

Visitor Experience & Safety 

• Ensure a welcoming environment for all visitors by maintaining high standards of hospitality. 
• Take initiative to enhance the guest experience, ensuring visitors feel safe, informed, and valued at all times. 
• Demonstrate leadership and effective-decision-making in emergency situations, including evacuations and inclement weather management. 

Additional Responsibilities 

• Contribute positively to the overall park operations, supporting other departments as needed. 
• Other duties as assigned to support the park’s operational success. 

What You Bring 

• 3 years of relevant experience in house management, event management, or other related field; experience in outdoor venues is a plus. 
• Experience supervising and guiding a team, with a focus on mentorship and coaching, particularly with early-career staff.  
• Proven ability to work independently, make decisions autonomously, and proactively identify and resolve issues. 
• Strong interpersonal skills and a commitment to providing exceptional customer service to visitors and staff. 
• Comfort with being guided by an established operating plan, representing the plan and leading the team to execute it 
• Enthusiasm for working in public spaces and fostering a collaborative and inclusive team environment. 
• Comfort with following an established operational plan while leading a team to successfully execute it.  
• Ability to climb steps repeatedly; stand for long periods of time; work in a busy environment with environmental conditions such as noise, dim/absent lighting; bend, stretch, reach, kneel without restriction and transport or lift park equipment ranging from 30-40 lbs.  
• Comfort working in varying weather conditions, including light rain, summer heat, and in intermittent direct sunlight. 
• Ability to converse in multiple languages is desirable. 
• Possession of F04 Fireguard Certification or willingness to obtain required. 
• A proactive attitude toward safety, conflict resolution, and ensuring a seamless visitor experience. 
• Proof of eligibility to work in the U.S. 

Benefits and Perks 

• Health Benefits: Medical, dental & vision care 
• Eligible for up to 56 hours of accrued sick time  
• 401(k)-retirement plan with company match (eligible after 90 days) 
• Employee Assistance Program 
• Access to discounts at neighborhood businesses 

Life at Little Island

• Park employees will spend time onsite at Little Island working in outdoor weather conditions, navigating the entire park multiple times a day, and interacting with park visitors to ensure operations are running effectively. Little Island is ADA compliant, and park employees are committed to fostering an inclusive environment for each other and our park’s visitors.    
• Little Island’s Headquarters, located near the park, provides an open floor plan office, shared work areas and kitchen, a locker room, and rehearsal space. It is a dynamic and multi-use space where employees and artists can collaborate, connect, and unwind in between shifts, meetings, and events.  
• Little Island is a proud equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender identity or expression, national origin, age, disability, familial or veteran status, sexual orientation, or any other legally protected status.  In short, you are welcome here no matter who you are, where you come from, or what you look like. Our park is for everyone, and so is our workplace.